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Policies
Delivery
Delivery from The Wooden Duck is handled by an outside provider. The cost is never included on your invoice. Your delivery charge is based on your zip code and is payable directly to the driver by cash or check. Most deliveries are done between 5 p.m. and 9 p.m. on weekdays, or during the day on Saturday. Some larger pieces, multiple pieces, or deliveries with difficult access require an up-charge, in addition to the standard zip code charge. Please call one of our store locations for an estimate or to schedule a delivery. All balances due must be paid in full at the store or via phone at the time of delivery set-up. All return deliveries requiring a pick-up from your house are paid directly to the driver.
Pick-Up
Merchandise may be picked up from the store at which it was purchased. Items purchased in San Rafael may need to be transferred from our warehouse before it is available for pick-up. Please bring any ropes or blankets that you might need to secure the load. We recommend calling us prior to arrival to ensure that your order is ready for pick-up at the proper location. All pick-ups should be made at least one half-hour before closing time.
Returns
All stock items are returnable within 7 days of purchase for a full money back refund. Returns up to 30 days will receive a store credit only. Special orders (including custom finishing) carry a 20% restocking fee at all times. There are no refunds / store credit after 30 days. The customer is always responsible for return delivery charges.
Custom Orders
A 50% deposit is required to start any custom project. You must come in to approve your piece before scheduling a delivery. Any remaining balance is due upon completion or at the time of delivery set-up. A restocking fee will be charged to cancelled custom orders.
Warranty
The Wooden Duck maintains a one-year warranty against defects. Normal wear is not included. All furniture that must be repaired or replaced must be returned to The Wooden Duck at the customer’s expense.
Repairs
We will repair all furniture to the best of our ability free of charge during the first year of purchase. After one year, the customer will be charged a base rate of $35/hour to repair any furniture, with a one-hour minimum. All furniture needing repair must be brought to the store at the customer’s expense. If a customer requires a house call, the charge will be based on the customer’s zip code and includes a one-hour minimum of labor. |
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